Michelle Clark Ph. D
416 Douglas Avenue, Suite 205
Ames, IA 50010
515-296-0125
michelle@michelleclarkphd.com

Conflict Happens—Manage Differences to Achieve Success

There are three principal reasons why conflict occurs.

• Competition over scarce resources (time, money, people).
• Disagreement about ideas.
• The desire for something “owned” by another.

Each of these reasons can produce a situation where people, or groups of people, engage in adversarial competition. Unfortunately, most people view conflict as a negative process that produces less than desirable outcomes, including damaged interpersonal relationships, less-productive work environments, and/or a loss of business. Worse yet, most people think there is only one way to resolve conflict.

This seminar provides the tools and insights to effectively manage conflict at both the personal and professional level. Using the Thomas Kilmann Conflict mode instrument, you will identify your own preferred conflict style, how your unique personal characteristics impact your response to conflict, and how you can apply different conflict resolution approaches to different situations. You will learn conflict resolution techniques in this seminar that will improve personal relationships, strengthen your organization, and improve customer relationship skills. The seminar is interactive and features presenter lecture, group dialogue, and individual and group exercises.